Have been experiencing a frozen screen on my iphone 11.

Have used process of pressing up / down volume buttons and then power button and that was working but now iphone is frozen and wont respond to that process. Software is at 18.1 and phone is fully charged

iPhone 11

Posted on Nov 3, 2024 1:20 PM

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Question marked as Top-ranking reply

Posted on Nov 3, 2024 2:19 PM

The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


2 replies
Question marked as Top-ranking reply

Nov 3, 2024 2:19 PM in response to Dave300

The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


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Have been experiencing a frozen screen on my iphone 11.

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