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How can I dismiss new iCloud Terms and Conditions pop ups on my MacBook Pro?

New icloud terms and conditions notification wont go away no matter how many times I go scroll all the way thru then click accept and pops right back up when your done? Any ideas on how to get rid of this are greatly appreciated.



[Re-Titled by Moderator]

MacBook Pro 14″, macOS 14.6

Posted on Nov 4, 2024 8:24 AM

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Question marked as Top-ranking reply

Posted on Nov 9, 2024 11:31 AM

Can’t get past "Continue", the gear just spins for a bit and reverts back to "Continue".

40 replies

Nov 6, 2024 12:15 PM in response to tausief

Actually the same happened to me, I got yesterday ( November 5th) a message asking me to accept the new iCloud Terms and Conditions, the intro is in English but the terms are in German, also asked me to put my iPhone unlock password to accept it. Looks kinda weird, I don't know if is real or scam. This happened just in my iPhone but not in my MacBook or iPad.

Nov 7, 2024 1:27 AM in response to OzJapChris

Here is an update on the new iCloud terms and conditions.


I contacted Apple support and was instructed to update my system on the phone. There was no message to update to a new system until I was on the phone. I did as requested and updated to iOS 18.1. Honestly, I could not see that the update was going to solve the problem and I was correct.


The premonition of the update not being able to solve the problem was correct. I once again called Apple customer support and check the responses to this post in the community discussion. I informed the support person that it seems like many people are having the problem due to the responses.


She took some time to chat with technical personnel, then when she got back to me, she informed me that it is currently under investigation as there are a lot of people having the same problem of receiving the new terms and conditions in a language other than their native language.


She advised that I could just go through and accept the terms and conditions or I could wait for a corrected version of the new terms and conditions after the outcome of the investigation.


Hope that this help some people

Nov 10, 2024 5:26 PM in response to tausief

Same problem as OP, except on my iPhone 11 Pro. I click on Continue at the New iCloud Terms & Conditions page in Settings, get a spinning icon to the right of Continue button like it is about to do something, screen oddly slightly minimizes towards the background and goes gray, then "Cannot Complete Action" message appears with OK being the only option. I am updated to latest iOS, have Reset Network Settings, restarted iPhone, no avale. As a result cannot access my iCloud setting on the phone. Guess I'll try calling Apple but hesitate to go through what I assume will be some ridiculously involved troubleshooting only to not fix the issue, not to mention I am sure that they will have "never heard of this problem"...love that one.

Nov 6, 2024 4:40 PM in response to tausief

Yep. I'm in Australia (phone set to English) and I got the same iCloud T&C update alert in settings yesterday (Nov 6) on my iPhone 13 Pro. Although for me the T&Cs are in Greek. Didn't click Accept because something just feels off about it. I don't have the alert on my Mac Studio or iPad Pro which are logged into the same iCloud account. Also, my husband has the exact same phone on the same iOS version sharing the same iCloud family account and he doesn't have the T&C update prompt either.


Bit creepy. Hope it's a weird Apple bug and and not that some dodgy genius has figured out how to hack the 'Apple ID Suggestions' area in settings in an attempt to phish for peoples' Apple ID passwords :/

Nov 9, 2024 10:18 AM in response to Dukige

I've had the Terms and Conditions displayed in Japanese for several days. Now, when I click on 'Continue' to view them, it scrolls for a while and then stops. I've just deleted all the languages apart from English but I still have the notification that I need to accept the new Terms and Conditions, even after restarting my phone.

Nov 7, 2024 1:52 AM in response to lixnorth

Please read the post I uploaded after chatting with Apple support.

Additionally, please be aware that Apple stagger any updates and or agreements for terms and conditions so that servers are not overwhelmed.


You may have read that iPhone 16 is being released with an AI assisted iOS. iPhone iOS 15 phones are also receiving the iOS updates with AI slowly over the last month. Probably the reason your husband has not received a T&C update prompt. even though you are on a family account, updates are usually designated by serial numbers and not email or phone numbers.

Nov 6, 2024 5:32 AM in response to AlWeir

Thanks Al, already tried, but Apple support closes at 5PM JST and there is only a phone number. Strange that it closes at 5PM JST as I mostly get the Apple Support in the Philippines or Australia whenever I have pushed for English support.


Actually it was a September 16th update on the bottom of the Spanish Terms and Conditions! Just odd that Apple would mistake an English system in Japan or Japanese as country of geolocation and send a Spanish language file with an English intro?

How can I dismiss new iCloud Terms and Conditions pop ups on my MacBook Pro?

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