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User profile for user: Badhan78
Badhan78 Author
User level: Level 1
10 points

iPhone not showing up in iTunes when AppleTV is also installed on Win11

I have Win11, and use iTunes on it mainly so that I have a backup of my (and family members iPhones). I recently installed Apple TV app from the MS Store (so I could download and watch stuff without internet whilst away).

I wanted to backup by iPhone before installing iOS 18.1, however the phone no longer showed up in iTunes, per this article it is because Apple TV is installed:

Iphone not showing on itunes when connect… - Apple Community


So my question is how do I now take a backup of my iPhone without having to remove\reinstall Apple TV??


Note: I removed Apple TV from the PC and I can see it in iTunes, so that was definitely the issue in my case.


Posted on Nov 4, 2024 9:23 AM

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2 replies
User profile for user: varjak paw
varjak paw
User level: Level 10
177,994 points

Nov 4, 2024 9:35 AM in response to Badhan78

What you experienced is normal and correct. Once you install the new apps - Apple Music, Apple Devices, and Apple TV - they take over much of the functionality originally provided by iTunes. To sync an iPhone (or iPad) with a Windows system running those new apps, you would use Apple Devices, not iTunes. Uninstalling the new apps restores (usually) the original functionality to iTunes.


Regards.

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iPhone not showing up in iTunes when AppleTV is also installed on Win11

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