Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 7:35 PM

I experienced this too on my iPhone 7 the day after I agreed to the updated iCloud terms and conditions (11/5/2024). No notes existed within the Notes app. However, I found that my Notes are tied to my iCloud account so I logged into icloud.com and found them there, yay! Next was to figure out how to get them on my phone. My iCloud account was listed under Settings > Notes > Accounts, but I was afraid to make any changes. So, I contacted Apple Support and we found a solution:

  1. Deleted the Notes app
    1. Since my notes data was tied to my iCloud account, it retained it. If your notes are local, it would delete them if you delete the Notes app.
  2. Redownloaded the Notes app from the Apple Store
  3. Opened the Notes app. No notes were there.
  4. Once the Notes app was opened, it prompted me to connect my iCloud account with a pop up that took me to Settings > Notes > Accounts > my iCloud account > iCloud. From there, we toggle the button next to Notes so it was On (aka Green) - screenshot below with the backup option for Notes toggled On
  5. I may have had to close the Notes app again but I forget. Either way, once we toggled the iCloud backup icon to On for Notes, this allowed for the notes to start downloading to my phone again!


I hope this may help someone too! So sorry folks are going through this.

302 replies

Feb 9, 2025 4:57 AM in response to waitinthefire

Every answer from Apple is useless for this issue. The reality seems to be that if you had any locally stored notes and then turn on iCloud Notes then all your locally stored notes will vanish forever. There is no syncing that happens like it should. Lost many important notes due to this and to be honest am surprised there’s no lawsuit on this. There is no warning that you will lose everything by initiating this action as example.

Nov 6, 2024 4:12 AM in response to CompactSwing

CompactSwing you’re actually a lifesaver. went to my notes app to put down a draft for a bug report on discord and found out all of my notes were gone; figured it was because of the icloud agreement. i had several medication logs, years of writing, notes for video game builds, and dream logs — all stuff i don’t want to lose. thank you. i seriously thought i lost all of it.

Nov 6, 2024 1:01 PM in response to waitinthefire

I wrote a new note yesterday and it was added to another thing that wasn’t public. I restarted and did everything this said but it’s not coming up at all. It was very important and I’m devastated it’s gone. I hit the three dots and I think hid it or made a seperate folder-seperate folder is gone.

I restarted my phone. Nothing. Anything else I can do?

Nov 6, 2024 5:40 PM in response to waitinthefire

I had the same happen to me. It happened because I didn’t agree to begin with, I closed the app bc it was taking ages. But after I saw it deleted all of my notes, I went back and did it. Then I watched my notes come back BUT the issue is that it’s about 2 months BEHIND


ive lost MONTHS worth of notes because of this and I’ve been talking to Apple support. They’re suggesting I update my phone and make sure I’ve got enough storage and whatnot. This is insane frustrating and I’m really bothered by this. These notes are SUPER important


im on an iPhone XR on version 16.1 but am updating to iOS18 rn

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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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