Failed to Share Custom Format Project - Error Code Guide?

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Failed to Share Custom Format Project - Error Code Guide?

TROUBLESHOOTING SHARING FROM FCPX 10.8.1

I am having sharing issues. (It's not that I don't want to share). I am trying to share a short file of 9-minutes, however it is a complex 8K project with a custom frame size with 2 screen areas imbedded in a single custom frame format as well as multi-image sequences and a variety of media.

I have had some success with export including some output at full final resolution, however more often than not of late, it fails to share even at 4K. Unfortunately, the error numbers and messages and apparent fail points vary from fail to fail. I have also had red "Missing Plugins"populate the project at some points although these seem to come and go without my being able to find an explanation. I don’t know that I am missing a plugin.

Details. MacBook Pro M1 Max; 32GB memory running OS X 14 and just now, 15.1. FCPX 10.8.1. The main high-resolution camera media is 8192x3420 Canon Cinema RAW Light at 59.94fps. The custom frame size for the project is: 7748 x 3569. There is masking and countermasking within the frame to separate the scenes/clips for two different screens.

It could of course be that the processor is not up to the demands of the project complexity, which includes retiming from 59.94 to 60fps.

I have tried simplifying some compound clip constructions, eliminating any Optical Flow requirements (frame rate changes are all now using good frame blending).

HOWEVER, WHAT WOULD HELP ME WOULD BE TO UNDERSTAND SOME OF THE ERROR MESSAGES, OR BE ABLE TO LOOK THEM UP.

I am trying to assess whether a hardware upgrade will help or whether the project needs to be disassembled into smaller chunks (shorter timeline segments, but also sliced down from its stacked double screen compound frame format into respective screens. All of these changes involve some considerable work and complexity.

Thank you for any assistance or insights you can provide.

MacBook Pro 14″, macOS 15.1

Posted on Nov 5, 2024 10:46 PM

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Answer 1

Uniqueasever Author

Level 1

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Nov 6, 2024 3:42 PM in response to Luis Sequeira1

Failed to Share Custom Format Project

Thank you. I have deleted preferences and all render files. I am attempting to share again, however the share has been stuck at 19% for several hours at this point ("transcoding segments"). I have appended a report.

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Answer 2

Uniqueasever Author

Level 1

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Nov 6, 2024 5:07 PM in response to Uniqueasever

Failed to Share Custom Format Project

Thank you. I have deleted preferences and all render files. I am attempting to share again, however the share has been stuck at 19% for several hours at this point ("transcoding segments"). I have appended a report.

I subsequently attempted a third export today following similar instructions provided by Tom Wolsky here: Rendering/Transcoding stuck on 16%-19% - Apple Community. (i.e. turning off background rendering and trying to render a 'master' file. (Previously I was attempting lower res exports on the possibly mistaken assumption that they might be faster). The export however seems to have hung at 19% again.

When I open the project in the timeline several clips indicate the red "Missing Plugin" warning. Do you have any advice on trying to solve this issue? I had thought that this might be related to the Canon plugin as these clips are all Canon Cinema RAW Light footage. (Not all the .CRM footage in the project indicates a missing plugin however.) I have not had an issue with this plugin previously. I downloaded a newer version of the Canon XF application and installed it (what a nightmare to find). This does not appear to have changed anything.

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Answer 3

Nov 6, 2024 12:36 AM in response to Uniqueasever

First, I think that your mac is probably powerful enough.

I’d start by deleting FCP preferences, and deleting all render files.

If the problem persists, there may be other issues at play. Please run Etrecheck and post its full report here.

Use the “additional text” button and paste the report into the text box.

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Answer 4

Nov 6, 2024 11:45 PM in response to Uniqueasever

The missing plug-in issue is probably what is at stake. I don't have any experience with the Canon software, though.

I see in the report that you have had several crashes of video applications, not just with FCP.

AND... you have Chrome and its evil minions, the "keystone" processes.

These are known to run in the background, and hog the system videotoolbox, causing video applications to stall or fail completely.

A commom sympton of their evildoing is the spike in CPU use by some processes like VTDecoderXPCService

and sure enough that shows in the report.

I strongly recommend that you remove Chrome and its keystone things.

See https://chromeisbad.com for a more detailed explanation and for how to remove them.

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Answer 5

joema

Level 2

321 points

Nov 7, 2024 8:05 AM in response to Uniqueasever

Please provide the various error numbers and messages when export fails.

Is any of your content or FCP libraries located on the QNAP server?

Luis' advice about removing the Chrome and Keystone software is good. That often causes problems.

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