Apple ID problem with older iPad....

I got an older iPad Air model: A1474

and I want to use my current Apple ID with it

got this message. why is this?


Apple TV 4K, tvOS 18

Posted on Nov 9, 2024 4:59 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 9, 2024 6:59 AM

Have you enabled Advanced Data Protection and/or Account Recovery features on her Apple devices?

Settings > [Your Name / AppleID] > iCloud > Advanced Data Protection


If either of these features have been enabled on any devices that are running iOS/iPadOS 16.2 or later, you will not be able to sign-in with your Apple credentials on any devices that are not running iOS/iPadOS 15.x or later.


The banner message indicates that your iPad Air1 cannot be updated to a version of iOS/iPadOS that allows use of the device while you have Advanced Data Protection / Account Recovery enabled for your AppleID account. The Air1 cannot be updated beyond iOS 12.5.7.


As such, you have two options:

a) disable the features that are preventing use of your AppleID with the older device

b) replace the iPad Air1 with a much newer model that meets the minimum OS requirement

2 replies
Question marked as Top-ranking reply

Nov 9, 2024 6:59 AM in response to tattoospider

Have you enabled Advanced Data Protection and/or Account Recovery features on her Apple devices?

Settings > [Your Name / AppleID] > iCloud > Advanced Data Protection


If either of these features have been enabled on any devices that are running iOS/iPadOS 16.2 or later, you will not be able to sign-in with your Apple credentials on any devices that are not running iOS/iPadOS 15.x or later.


The banner message indicates that your iPad Air1 cannot be updated to a version of iOS/iPadOS that allows use of the device while you have Advanced Data Protection / Account Recovery enabled for your AppleID account. The Air1 cannot be updated beyond iOS 12.5.7.


As such, you have two options:

a) disable the features that are preventing use of your AppleID with the older device

b) replace the iPad Air1 with a much newer model that meets the minimum OS requirement

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple ID problem with older iPad....

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.