I went to my Local Apple Store to do an in-store trade in and the smart assessment gave the device a 0$ value despite it not having any issues. I spoke with someone at the Genius Bar and they said the diagnostic was fine and the device should be full value
[Re-Titled By Moderator]
iPhone 16 Pro Max, iOS 18
Your tag line says that you have an iPhone 16 Pro Max.
If that is the device that you were trying to trade in, Apple might not be accepting those for trade-in yet. Looking at the iPhone Trade In Values list on the U.S. Apple site, I see estimated values for the iPhone 7 Plus through iPhone 15 Pro Max. No iPhone 16 series phones on the list.
Maybe the "smart assessment" gave the device a $0 trade-in value because Apple isn't accepting iPhone 16 series phones for trade-in yet. They might only be interested in taking those after the iPhone 17 series phones come out.
Nonsense it wont run the test at all for a 16
I’ve tried both carrier locked and unlocked iPhones. Same issue.
Phone never been modified.
Why did my Apple device receive a $0 trade-in value?
