New iCloud Terms and Conditions message says I must accept new terms etc. I click continue and get Cannot Complete Action message stating “This action cannot be completed at this time.” Only option is to click OK. Restarting iPad changes nothing. iPad 5th generation; iPadOS 16.7.10.
iPad, iPadOS 16
Hi All
I have now (as requested by apple support, followed the steps at this link:
Restore your iPhone, iPad or iPod to factory settings using a computer
INCLUDING FIRST TAKING A BACKUP.
I now have a fully working iPad with no request to approve terms and conditions.
Yep, updating my iPhone to 18.whatever.whatever did the trick.
[Edited by Moderator]
Well if you update your phones software in settings you’ll be able to update your iCloud terms. There’s 2 updates available 17.7.1 and 18.1. They don’t update automatically for some reason
I too have an iPhone 8 on 16.7.10 with this issue. Just spoke to Apple Support and the lady told me that Apple is investigating and has no fix currently.
Same here. iOS 16.7.10 for iPhone 8. I've tried every reddit trick I've read. Log out of your account log back in. Check your mail account log off that. Update to iOS 17 or 18 (iPhone 8 isn't compatible with iOS 17 or 18). Take your phone to the apple store and do a hard reset, make sure its a hard one. And if all else fails, pray.
None of the above should really be necessary to resolve the issue. My photos are actually syncing to cloud and I just completed a manual backup so not sure why the Apple ID's are glitching.
Apple just needs to get themselves sorted and provide some direction for the users impacted.
I called Apple Support today after a long wait while the nice lady checked into it, she said anybody not on the most current version can't update.
But that there was no timeline for agreeing to the terms and I should just keeping trying every week.
I'm severely disappointed in Apple on not putting a notice on iCloud web page or the online support answer.
I have agreed to terms on iPad and I don't remember Mac every mentioning it.
I believe your Iphone has to be updated to ios 18.2 for this icloud update to work. I had to log in to check for updates since it never automatically popped up - as they normally do - so I wasn't even aware there was an update. Bravo Apple for once again making your users jump through hoops trying to figure out an issue that should be seamless.
iPhone 12 Pro Max, had the same issue. Had to update to iOS 18 to fix it. Once updated I could accept with no problem.
Everyone needs to update to the 18.1 I had the same issue and there were 2 updates available that didn’t automatically update for some reason. Installed the 2 updates and it worked
Make sure your phone is plugged in, charged up and on WiFi. If that don’t work reset your phone and try again.
I had to update to 18.1 to get it to allow acceptance of T’s and C’s. That’s on an iPhone 11.
For anyone else experiencing this issue, do your app installs also freeze at about 60% progress? (Circle more than halfway filled in)
Tried:
Currently trying to upgrade to iPadOS 18.1 to see if that resolves it.
unable to accept new icloud terms and conditions iPadOS 16.7.10
