Internal Camera not recognized on Sequoia 15.1

When I updated to Sequoia 15.1, the internal camera on my MacBook Pro M1 2020 stopped being recognized by the system. The camera does not appear in the system information "camera" tab, FaceTime displays a "To use FaceTime, connect a camera" message, and upon running Apple Diagnostics, I received an NDC001 Reference Code. Apple support's suggestion was to take the computer into a physical location to be checked (which I plan on doing), but I doubt it is a hardware issue given that it stopped working after I performed a system update to the new operating system which allows for the Handoff functionality. I followed Apple's steps to attempt to fix camera issues, including an SMC reset, to no avail. Is this a known issue?

MacBook Pro 13″, macOS 15.1

Posted on Nov 11, 2024 9:00 PM

Top-ranking reply

Owl-53

Level 10

103,147 points

Posted on Nov 12, 2024 4:04 AM

Hardware, including the Builtin Camera can fail at any time.

It is not necessary related to the upgrade or update

Usually, when System Information reports the Camera is not present

That and the AHT reporting what it has

This would confirm a Hardware Failure - Camera

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19 replies

Oyadare

Level 1

14 points

Dec 9, 2024 8:12 AM in response to judah245

I have a Macbook Pro M1 and I'm experiencing the same issue. As soon as I upgraded the camera stopped working.

inofar

Level 1

8 points

Dec 11, 2024 1:32 AM in response to caldersprinkle

Camera isn't working on MacBook Pro 16' i9 2019 16tb Sequoia 15.1.1 (24B91)

Dec 17, 2024 9:01 AM in response to sandhya018

I think there is no macOS update 15.1.2 released. Did you update it to 15.2 or different?

Oyadare

Level 1

14 points

Jan 17, 2025 3:27 AM in response to Ale0376

Yes, we seem to be living the same bad dream.

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Internal Camera not recognized on Sequoia 15.1