Why is the Amazon app video not playing on my iPad?

It’s an Apple iOS 18.1.1 update problem. I tried it on my grandsons iPad using iOS 17.7.2 and Amazon product videos worked. I updated that same iPad to 18.1.1 and videos now do not work. I’ve tried removing the app, and re-installing it, and to no avail. The issue is with the latest iOS update. My wife’s newest iPhone 3 months old is running iOS 17.7.2 and videos work fine. This problem does not exist on android. My cell phone is the latest Samsung S24 Ultra and videos work fine with the new android update. Update: I have 4 iPads in my home, all worked before updating to 18.1.1 iOS. I tested 2 of the devices as proof.

Update #2 Connect your device to apple iTunes on a computer and downgrade the iOS to the previous version. Amazon videos will work fine again. There are instructions on this process in other forums. Have a great holiday!

I have the same problem with two iPads all of a sudden. I found that if you sign out, and then open up prime from your browser without signing in, it will work….but it sucks having to do this

I agree with 808SC, the product videos won’t play if I am logged in, but when I log out they play fine. I am using an iPad Air M2 with IOS 18.2.

Amazon has updated their Video Prime app 18 times in the last 2 months, since iOS 18 released. That a new release every 3 days a new version and every release says bug fixes. Have you read any of the reviews? Amazon doesn’t really care or they’d really fix their app and provide the service Prime users pay for.

Im saying this as a former long time Prime subscriber. I got feed up with their services, poor customer experience, price increases and moved on.

My personal experience says keep downloading their new bug fixed app every 3 days or move on and find a better service. Your mileage may vary.

I haven’t gone back through to read anymore comments so this may be a duplicate. While I am still having this issue on the app itself on the iPad, if I go to my account via a browser, the video works.

i know this isn’t the answer, just thought I’d share.

It only worked when I wasn’t signed in…but when I signed in, I got the “CS2” error.

Doesn’t sound like a Apple problem 🤨

Your test is not valid. How do you know it’s not the Amazon app that needs to be updated? Amazons latest iOS update is more than 3 weeks old. Sounds like an Amazon app issue and not a iOS update issue

I deleted the app and reinstalled it…now everything is working fine. IOS 18.1.1, iPad Pro

What did Amazons support team say when you contacted them about the issue?

Amazon claims it’s an Apple issue not their issue.

I have exactly the same issue. Works fine on my iPhone 14 but not on my iPad and I get the CS2 error code. Any suggestions please

Can we tag Amazon to this post?? 😉

808SC wrote:

Can we tag Amazon to this post?? 😉

There is no way to do that. We cannot tag Amazon in an Apple forum.

OMG… i deleted the app & now i cannot get the app store to open!!!!

this is ridiculous & please someone get their s— together we are subscrip paying people!!!