amazon product videos on the app stopped playing after iOS 26.2 update! Tried all the usual recommended fixes. No use. Amazon have been as useful as a bag of cement. Apple needs to fix this!
iPhone 17 Pro Max, iOS 26
I have an iPhone 17 Pro Max on iOS 26.2 and it didn't cause any issues playing product videos in the Amazon app. I just checked to be sure and nope, no issues at all. And Apple can't fix anything having to do with the Amazon app anyway. Apple doesn't own the App. If there was a universal issue with the App (there isn't), Amazon would have to fix it.
Have you updated the App to make sure you're using the most current version? If all else fails, remove the app from your phone, then go back to the app store and download it again.
Also, after an iOS update, I ALWAYS Force Restart my iPhone. Try this --> Force restart iPhone - Apple Support
I have an iPhone 17 Pro Max on iOS 26.2 and it didn't cause any issues playing product videos in the Amazon app. I just checked to be sure and nope, no issues at all. And Apple can't fix anything having to do with the Amazon app anyway. Apple doesn't own the App. If there was a universal issue with the App (there isn't), Amazon would have to fix it.
Have you updated the App to make sure you're using the most current version? If all else fails, remove the app from your phone, then go back to the app store and download it again.
Also, after an iOS update, I ALWAYS Force Restart my iPhone. Try this --> Force restart iPhone - Apple Support
Thanks for the response. Tried the force start again but no cigar. Then deleted and reinstalled the Amazon app. Now it’s working! Ugh 🙄🙄🙄
Btw - prior to posting here I did clear the cache in the app but didn’t work.
iOS 26.2 bug stopping product videos playing on Amazon app
