boot loop issue and cant do anything

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Level 1

4 points

boot loop issue and cant do anything

so last night my phone suddenly turned off and went into a boot-loop and turned on the recovery screen.

so I went to restore it using my macbook, at first i tried updating it as i thought that would work but I was met with error 4013, and decided to update my mac (it was running on Sonoma) and i tried it again and suddenly, when the bar was on the stripes / getting the software/update, the phone entered the boot-loop again and the bar reset. I tried this 4 more times before doing the restore option.

same thing happened.

sorry if it wasn’t explained well, have no idea what this is and is my first time encountering this.

I am using a Iphone XR.

Summary: iPhone XR went into boot loop and cant update restore and all options running out, already tried updating the macbook even.

Posted on Nov 13, 2024 7:13 PM

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Answer 1

Bob Timmons

Level 10

190,560 points

Nov 13, 2024 7:28 PM in response to virtuousasp

Hardware issue on the phone that will require service at the Apple Store / Genius Bar or an authorized Apple service shop.

You can find a list of authorized shops in your area using this link:

Find Locations - AppleApple Find Locations

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Answer 2

mankki

Level 1

14 points

Nov 25, 2024 4:20 AM in response to virtuousasp

Hi! I had a similar issue on my iPhone X. The problem was a short in the earpiece caused by water. The easiest solution is to warm the earpiece with a hair dryer for 10 to 15 minutes. That may be enough to dry it. Repeat the process if necessary. There is no need to remove any parts.

If the phone still won't boot up, you should now be able to update the phone using your computer as is wont turn off by itself during the installation process.

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boot loop issue and cant do anything

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