iPhone 15 showing battery as not genuine (i never changed it) and keeps crashing

shelton71 Said:

"iPhone 15 showing battery as not genuine (i never changed it) and keeps crashing: Hello i‘ve had my iPhone 15 for 8 months now and since a week i was getting the following problems. [...]Please help me i already downgraded from the beta to standard ios and it still doesn’t work."

-------

Troubleshooting an iPhone with Bugs:

So, who is the seller?

A. If not Apple, then it almost seems like a scam. So, take this back to the seller. This is the site the seller should have used prior to selling it to you: Go here: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. The seller should have known better.

B. If Apple, then it seems you have a faulty device. So, ask Apple to have this diagnosed and serviced. You have a one-year, out-of-the-box, limited-warranty with this. You set up a Genius Bar Appointment at your local Apple Store, where it will be diagnosed.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Make an appointment at the Apple Store / Genius Bar or take the phone to an authorized Apple service shop.

You can find a list of authorized service shops in your area using this link:

Find Locations

Genius Bar Reservation and Apple Support Options - Apple

shelton71 Said:

"iPhone 15 showing battery as not genuine (i never changed it) and keeps crashing: I got my phone with my cell phone contract and it was completely sealed do i still go to Apple or to the contract provider ?”

———-

Getting this Service:

Take this to you the contract provider. Have them fix this —they sold it to you. Next time you go about getting such an expensive Apple device, I recommend getting it though Apple, for ease of assistance in warranties.