OpenAI emails not received

Another update:

"Thank you for bearing with us while we addressed the issue with

verification emails not being delivered to Apple email addresses. The

engineering team has implemented a fix, and everything should now be

working as expected. Could you please confirm if you’re able to receive

the verification emails on your end?"

Seems like the issue is fixed now.

Update from OpenAI about this issue:

Hello,

Thank you

for reaching out and sharing your concerns regarding the email

confirmation issues when using an Apple iCloud Private Relay email

address. We sincerely apologize for the inconvenience this has caused

and understand how frustrating this situation must be.

The issue

with receiving confirmation emails through iCloud Private Relay appears

to be affecting multiple users, as you've mentioned. Unfortunately, this

is due to limitations in how Private Relay handles email forwarding and

filtering, which can sometimes block or delay emails from our system.

We are

actively working to address this issue and have shared feedback with the

relevant teams to improve compatibility with iCloud Private Relay.

I have the same issue. I have been in contact with apple support about this and they asked me what domain the messages would be coming from. Apple support representative said that private relay will only forward mail from expected domains but letting apple support know to expect from open.ai hasn't solved my problem so far.

I am also experiencing this problem when using the "Hide Me Email" feature and waiting for a "Verify your email" from platform.openai.com.

Information & observed behavior

1. The behavior of never arriving (as OP described) has persisted over serval days
2. The "Hide My Email" address' domain I am using is the `@privaterelay.appleid.com` kind (as opposed to the more common `@icloud.com` version, for some reason )
3. The "Hide My Email" address was created over a year ago IIRC
4. Previous emails from OpenAI's Platform product have successfully been forwarded through this same privaterelay address.

Debugging Info

1. I tried sending emails to the same "Hide My Email" address and they were not forwarded to the corresponding email. This included sending from @gmail and non @gmail domains. (I triple checked I spelled & copied the email correctly)
2. I disabling then re-enableing forwarding through this "Hide My Email"

(in settings > apple account > iCloud > hide my email > {the email} > Forward To > {click the toggle})

3 . maybe impactful The screen with this toggle the email as belonging to ChatGPT via "Sign in with Apple". But this shouldn't;take matter as the accounts are shared, or at least that's how it presents in apple's/openai's UIs when signing up.

Is anyone else experiencing this had different info from above?

Hello Everyone!!

There is hope. I was not receiving verification emails to my apple email and or forwarding. Today I decided to try the DuckDuckGo browser on my Android phone. It let me in. 😁

Also having this problem,

Also having this issue when using iCloud Private Relay email address with OpenAI. This is a new issue, wasn't happening before.

Please can we get an update from apple support on this known issue?

Hello I'm having this issue to. Any updates yet?

For me, it’s working now. Accessing platform.openai.com not asking emails confirmation anymore.