Unauthorised £9.99 weekly subscriptions on Apple device

Question

Unauthorised £9.99 weekly subscriptions on Apple device

I have never subscribed to any subscription on my apple device in the 2 years I have had it.

I recent realised I was being charged £9.99 a week by 6 different apps and this had been ongoing for 6 months.

When I checked, all 6 apps were "installed" within a 2 week period and all 6 apps happen to be billing the same £9.99 amount with all 6 reoccurring weekly.

I tried to claim back the money and I also had 3 separate discussion with customer services. All of which gave me the run around suggesting I had authorised them, none were open to evaluating my purchase and subscription patterns showing no other subscription activity prior or after this two week periode.

Anyone had any similar issues? I am putting in a full service complaint. Apple has improve securing over android and yet I never had an android issue in the last 10 years.

This is no longer about the money, if it was i would have realised the charges sooner. I am want apple to admit there has been a mistake somewhere. As such i am just after cases of similar experiences to help reinforce my complaint.

Thank you.

[Re-Titled by Moderator]

Posted on Nov 20, 2024 4:12 AM

Reply

Answer 1

Limnos

Level 10

418,819 points

Nov 20, 2024 6:27 AM in response to FriendlyUser1

The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple

- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious.

You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.

If you feel you want to discuss a refund request, try to contact an Apple representative using a telephone or chat request.

Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support

"As such i am just after cases of similar experiences to help reinforce my complaint."

That's polling which is specifically prohibited in Apple Support Communities Use Agreement - Apple Community

Reply