Facebook app refusing correct password on new iPad

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Facebook app refusing correct password on new iPad

My wife and I just got new iPads, she an iPad Air and I an iPad Mini, brand new, straight from the local Apple store. Neither one of us can login to Facebook with the Facebook app. It always says, "Did you forget your password?" But we haven't forgotten our passwords! We have tried it multiple times. We are 100% sure that we are entering our username and password correctly. We can login to Facebook through the web browser interface using the same username and password, but not through the app! It appears that the app is broken. Reinstalling the app doesn't help.

iPad mini, iPadOS 18

Posted on Nov 21, 2024 12:23 PM

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Answer 1

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txlogicguy Author

Level 1

10 points

Dec 3, 2024 7:22 PM in response to Yshouldeye

Thanks! That worked! I originally didn't have a phone number associated with my FB account so I went into my FB account settings using the web interface on my desktop PC and added one. I tried to login to the FB app on my iPad again and this time I got this message, something I hadn't seen before:

"Sorry, something went wrong.

We're working on getting this fixed as soon as we can.

<- Back"

I clicked on the Back button and got a different-looking login panel. I tried logging in from there, and after some additional security checks, (FB sent an email to my email account with a security code), I was finally able to get in.

Facebook is sure making this hard.

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Answer 2

varjak paw

Level 10

183,286 points

Nov 21, 2024 3:45 PM in response to txlogicguy

This is apparently a known bug that Facebook has yet to fix. Some people have reported that if you download Facebook Messenger and log in there, then the login to the general Facebook app will work.

If that doesn't work, then you will need to try and work with Facebook support, such as it is (or isn't).

Regards.

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Answer 3

Dec 3, 2024 3:50 PM in response to txlogicguy

Interestingly, I tried all the recommendations and nothing worked. On a whim, I tried to sign into the app with my phone number instead of email and it worked… no idea why, but maybe worth a try.

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Answer 4

razmee209

Level 10

202,682 points

Nov 21, 2024 2:14 PM in response to txlogicguy

txlogicguy wrote:

My wife and I just got new iPads, she an iPad Air and I an iPad Mini, brand new, straight from the local Apple store. Neither one of us can login to Facebook with the Facebook app. It always says, "Did you forget your password?" But we haven't forgotten our passwords! We have tried it multiple times. We are 100% sure that we are entering our username and password correctly. We can login to Facebook through the web browser interface using the same username and password, but not through the app! It appears that the app is broken. Reinstalling the app doesn't help.

Next step is META support.

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Answer 5

Dec 4, 2024 3:07 AM in response to txlogicguy

Very weird for sure. Glad it worked out!

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Facebook app refusing correct password on new iPad

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