Iphone unavailabe

Dear Apple support.


I used iphone 6s plus before. However, after I switched to iphone xs and iphone 11 pro max, after a long time I did not open and use iphone 6s plus so I forgot the password to log in to the device. My iphone 6s plus is currently unavailable. I still have a lot of personal and family photos saved on the device. I have tried every way to access it using the old icloud but it did not work. I really hope apple can help me to retrieve the photo data in my iphone 6s plus


[Edited by Moderator]

Earlier iPhone models

Posted on Nov 23, 2024 6:42 AM

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Posted on Nov 23, 2024 6:52 AM

Apple cannot help you. If you have forgotten the passcode to open your iPhone, then the only way to recover that phone involves erasing it. So if you don't have a backup of that data somewhere, in iCloud, or on a computer, or in some other backup or cloud-based file service, then that data is gone.


Regards.

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Iphone unavailabe

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