Request a refund for an app overcharge

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Level 1

4 points

Request a refund for an app overcharge

I was charged for 4 months for an app I don't remember I downloaded, certainly I didn't use. I have no records for registration in my email. Moreover, one month I was charged once, another month I was charged 3 times! and I haven't even used it.

I was trying to ask for a refund by clicking "Report a problem" but it wasn't possible. I was trying to look for a Live Chat, but couldn't find it (probably it's not working in my region).

Do you know if there a way to talk to someone to help me with that issue? Or should I just give up?

I would appreciate any help with this matter.

iPhone 13 Pro, iOS 17

Posted on Nov 28, 2024 3:12 AM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

430,703 points

Nov 28, 2024 9:11 AM in response to Taliame

What do you mean when you say it wasn't possible?

Apple does not have live support for all regions.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support

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Answer 2

Taliame Author

Level 1

4 points

Nov 28, 2024 11:34 AM in response to Limnos

Thank you for your reply.

Regarding your question - when I click "Report a problem" for the specific app, the page redirects me to a general support section, where I am prompted to select which app I wish to request a refund for. However, the system didn’t let me the app I intended to report as an option.

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Request a refund for an app overcharge

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