International coverage of AppleCare+

Reading through the terms of AppleCare+ since October 15, 2024 It appears that one can make a claim if outside their home country when traveling.

Please read the terms that apply to when you purchased your AppleCare+ plan to verify your coverage details.


"Please note that if you seek service under this Plan in a country other than your country of

purchase, the service fee will need to be paid in that country’s currency and at that country’s

applicable rate – for further details, including regarding applicable fees by country, please visit

apple.com/legal/sales-support/applecare/applecareplus/ and select the appropriate device and

location in which you seek service to view the applicable terms and Policy Excess fees."


https://www.apple.com/legal/sales-support/applecare/applecareplus/us/








Posted on Nov 30, 2024 8:12 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2024 10:00 PM

BYOH wrote:

Yep yours differs from the USA terms. Bottom line, at least we have some support outside our home countries that may be restricted depending on the location/country. Just my thoughts.

That same section you quoted is in previous version of the AppleCare terms going back to at least 2020 in section 3.2. It is not a new section that has been added.

Legal - AppleCare+ - Apple


You will also see in section 6 that has been posted already:

Service will be limited to the options available in the country where you request service. Service options, parts availability, and response times may vary. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service in a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and be responsible for all customs duties, V.A.T. or GST, and other associated sales taxes and charges.


That is the problem with the International Service. The parts and service options are not the same in all regions.


3 replies
Question marked as Top-ranking reply

Nov 30, 2024 10:00 PM in response to BYOH

BYOH wrote:

Yep yours differs from the USA terms. Bottom line, at least we have some support outside our home countries that may be restricted depending on the location/country. Just my thoughts.

That same section you quoted is in previous version of the AppleCare terms going back to at least 2020 in section 3.2. It is not a new section that has been added.

Legal - AppleCare+ - Apple


You will also see in section 6 that has been posted already:

Service will be limited to the options available in the country where you request service. Service options, parts availability, and response times may vary. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service in a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and be responsible for all customs duties, V.A.T. or GST, and other associated sales taxes and charges.


That is the problem with the International Service. The parts and service options are not the same in all regions.


Nov 30, 2024 9:17 PM in response to BYOH

Though your query is unclear, here is what I have to say...


Please refer to ---> See AppleCare+ Terms and Conditions for complete product details.


Please read this para...(Extracted from the above link)


"Service will be limited to the options available in the country where you request service. Service options, parts availability, and response times may vary. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service in a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and be responsible for all customs duties, V.A.T. or GST, and other associated sales taxes and charges. For international service,

Apple may repair or exchange products and parts with comparable products and parts that comply with local standards."



If you do not buy Apple Care+ then...


IMPORTANT RESTRICTION FOR iPHONE, iPAD, APPLE TV AND HOMEPOD SERVICE.


Apple may restrict warranty service for iPhone, iPad, Apple TV and HomePod to the country where Apple or its Authorized Distributors originally sold the device.


Service & SupportApple Authorised Service Providers and Online Support. Explore Service Locations. 

Find Locations - Apple



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International coverage of AppleCare+

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