iphone is not detecting hisense tv using vidaa

I have a 14 Pro & a new Hisense Tv that has an associated app, VIDAA, that makes the most of the tv. But it refuses to detect it. I’ve gone down every single obvious troubleshooting route including obviously deleting and reinstalling the app, switching everything involved off and on again, and updating to the latest iOS. I’ve also reset the tv to factory default. When I sign into my VIDAA account online, there it is. In the VIDAA app, nothing. I’ve switched IP tracking off. Private relay. VPN on and off. All of it. On and off and on and off and on and off.


I must be missing something. I have a mesh system and nothing is wrong with it. I switched the network for the tv and phone to the main router, still nothing, so I doubt it’s the mesh at fault.


Funnily enough, my iPhone also recently stopped recognising my old tv, which was a knackered 14yo Sony Bravia - I obviously thought it was just another thing going wrong with the tv, but now it’s happening with this one also. Seems… phone-related.


Anyone got any useful ideas?

Posted on Dec 2, 2024 7:06 PM

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2 replies

Dec 2, 2024 10:07 PM in response to moonstonematrix

If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support




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iphone is not detecting hisense tv using vidaa

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