MacBook keyboard issue causing screen freeze

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MacBook keyboard issue causing screen freeze

Hey, my MacBook starts up, but after 4-5 minutes, the screen freezes and becomes unresponsive. My keyboard seems to be working fine, but when I run a diagnostic, it shows there's an issue with the keyboard. The keys work normally, but after a few minutes, the screen freezes. Could you please guide me on how to fix this?

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Posted on Dec 3, 2024 7:50 AM

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Answer 1

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WheelieNick

Level 8

46,019 points

Dec 3, 2024 7:57 AM in response to krupesh160

Try and boot the Mac in the safe mode to see if the issues persist. If the issues don't persist in the safe mode they're caused by an external piece of software

Start up your Mac with Apple silicon in safe mode

On your Mac, choose Apple menu > Shut Down.
Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
Press and hold the power button on your Mac until “Loading startup options” appears.
Select a volume.
Press and hold the Shift key, then click Continue in Safe Mode.
The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

Start up your Intel-based Mac in safe mode

Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
Log in to your Mac.
You might be asked to log in again.
On either the first or second login window, you should see “Safe Boot” in the menu bar.

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MacBook keyboard issue causing screen freeze

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