Air tag not showing up on phone

Have reset/changed batteries...restarted phone...checked to make sure has the latest update (it does)...bought pack of four, other three work...this one does not...makes a ping sound when I put the battery in but never shows up.

iPhone 14, iOS 18

Posted on Dec 4, 2024 11:38 AM

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Posted on Dec 4, 2024 12:24 PM

Yes, sorry, that is most likely the reason.


If you purchased them directly from Apple or an Apple Authorized Reseller, within the last 14 days, you can return them for either a full refund or a replacement set. Otherwise, they should still be covered by Apple's one-year warranty against hardware defects. As such, an Apple Technician will need to examine it to verify that this the case, and if so, you should be able to get a replacement for little or no cost to you.

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Question marked as Top-ranking reply

Dec 4, 2024 12:24 PM in response to Tamcmo

Yes, sorry, that is most likely the reason.


If you purchased them directly from Apple or an Apple Authorized Reseller, within the last 14 days, you can return them for either a full refund or a replacement set. Otherwise, they should still be covered by Apple's one-year warranty against hardware defects. As such, an Apple Technician will need to examine it to verify that this the case, and if so, you should be able to get a replacement for little or no cost to you.

Dec 4, 2024 12:01 PM in response to Tamcmo

I can think of three reasons:

  1. When trying to access this particular AirTag with your iPhone, keep the other AirTags in another location outside the Bluetooth range (~30-40') of this tag/phone. Not 100% sure of the reason, but I've seen it reported a number of times here at that ASC. At least, it's worth a try.
  2. When just changing the tag's battery it should not be necessary to have to reset the tag. If; however, you do want to reset it, be sure to follow the steps in the following support article: How to reset your AirTag - Apple Support
  3. The tag is potentially defective.

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Air tag not showing up on phone

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