iPhone control center TV remote not working

the remote in my iPhone control center doesn't connect with TV. Keep getting a pinwheel.

iPhone X, iOS 16

Posted on Dec 5, 2024 12:18 PM

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Question marked as Top-ranking reply

Posted on Dec 6, 2024 12:26 AM

The software remote on iPhone (or iPad) is not supposed to connect with a TV.

The software remote on iPhone (or iPad) is supposed to find compatible Apple TV box(es) on the same home network. Set up the Apple TV Remote on your iPhone or iPad - Apple Support


Do you have an Apple TV box? Which model is it?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Is your iPhone connected to the same home network? An iPhone on cellular wouldn’t work. An iPhone on a different home network [different SSID name] wouldn’t work.


If you moved to the Apple TV box to a different location, or if you had reset the Apple TV box, then it wouldn’t have the correct network settings yet. You will need a physical remote to set that up. The software remote can only function after the Apple TV box has a valid network connection to the same home network.

1 reply
Question marked as Top-ranking reply

Dec 6, 2024 12:26 AM in response to msokotch

The software remote on iPhone (or iPad) is not supposed to connect with a TV.

The software remote on iPhone (or iPad) is supposed to find compatible Apple TV box(es) on the same home network. Set up the Apple TV Remote on your iPhone or iPad - Apple Support


Do you have an Apple TV box? Which model is it?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


Is your iPhone connected to the same home network? An iPhone on cellular wouldn’t work. An iPhone on a different home network [different SSID name] wouldn’t work.


If you moved to the Apple TV box to a different location, or if you had reset the Apple TV box, then it wouldn’t have the correct network settings yet. You will need a physical remote to set that up. The software remote can only function after the Apple TV box has a valid network connection to the same home network.

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iPhone control center TV remote not working

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