You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

My brand new iPhone 16 will not turn on.

The battery died in the night and I plugged it in two hours ago. I have tried two different plugs so it doesn’t seem to be the battery. I’ve pressed and held the button on the right side as instructed online and the phone will not turn on.


iPhone 16, iOS 18

Posted on Dec 8, 2024 9:40 AM

Reply
3 replies

Dec 8, 2024 8:06 PM in response to JanetWAbbott

When you say you've tried two different plugs I assume you mean the wall outlets. What about the power adaptors that plug into the outlets. Are they working? Does the phone give a chime when it's plugged in to let you know it's charging? It could also be possible the phone is faulty and since it's brand new have it examined at either.an Apple Store or an Apple Authorized Service Provider.

Dec 8, 2024 8:14 PM in response to JanetWAbbott

"My brand new iPhone 16 will not turn on.: The battery died in the night and I plugged it in two hours ago. I have tried two different plugs so it doesn’t seem to be the battery. I’ve pressed and held the button on the right side as instructed online and the phone will not turn on."

-------


Return this:

You can troubleshoot the power all you want. But, the more you do so, the more you'd be fiddling with it. So, who is the seller? If not Apple, then take this as a learning experience, knowing to always, purchase expensive Apple devices directly from Apple and none other.


So, some notes on troubleshooting power...

Troubleshooting iPhone Power:


A. Power & Usage:

Does it die while you are not using it? Or are you making calls, and using its media services, while this is happening. All seems normat, if you are using this non-stop, on a continual basis. But, this is a new iPhone, so it


B. Stuck in a Boot Loop:

Try Swiping-Down from the top-right corner of your screen. See if that rids of this window. If not, I'd say the iPhone is stuck in a boot loop(because it was updating), or is simply frozen. So, if swiping down does not work, refer to the following... So, use my user tip : How to Fix an iPhone in a Boot Loop - User Tip


C. Links On Troubleshooting the Battery:






Dec 8, 2024 8:34 PM in response to pogster

i’d Used different blocks, charging wires, outlets, everything. Then I googled MY IPHONE 16 WONT TURN ON and found s a page that suggested pressing VOLUME UP button, then VOLUME DOWN button, then the power button and it worked. Apparently it’s some kind of d of glitch or problem with the phone since there was a fix for it online. Thanks for the help.

My brand new iPhone 16 will not turn on.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.