My wife suffered a stroke, locked her phone trying to use it, can’t remember her phone code, or Apple and iCloud passwords. Her 2 step authentication is tied to her old cell phone number, which we don’t have. How can I get her iCloud password to help her restore her phone
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iPhone 13 Pro Max, iOS 18
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.
Retrieving iCloud password for locked iPhone
