How can I check the status of an iPhone replacement via AppleCare?

1. There is no one from Apple or Apple Support here outside of the forum moderators. This is a user to user technical support forum.
2. If you want to know about the status of an order you placed with Apple you can follow up through your account at the Apple online store. click here ➜ Viewing & Changing Orders - Shopping Help - Apple
3. Apple does not offer cellular service as such they cannot provide a bar code (QR code) to access that. That would be up to your service provider, not Apple. Again, you are not addressing Apple Support here, we are only other users like yourself. They aren't our employees.
4. Why is your old iPhone in Texas? Did you send it in for a trade in? Or what exactly did you do?
5. Did you buy a new iPhone from Apple? Or did you buy it from your service provider?
6. If you used Apple's trade-in, you would have gotten the new iPhone before having to send in the old one.

If you explain exactly what you did, someone here, may be able to help you.

So you sent your burnt iPhone for a replacement using a 3rd party insurance company? Or did you do so through Apple's Apple Care+ option?

For Apple Care+ they should have sent you a replacement device if you setup service through Apple's online service website. They send you a box and you send the device to them. They verify it and then send a replacement if it is covered by warranty or you have paid the Apple Care+ incident fee. You can track the service status through the following website: click here ➜ Track the status of an existing repair - Apple Support

If you did this through a 3rd party insurance company, like your home insurance, or other device insurance then Apple is not involved in that at all. You would need to contact them with your claim information to follow up on its status.

Are you sure what you got was a rental / loaner and not your replacement device? To my knowledge Apple does not give out loaners or rentals. They simply replace the damaged device with new or refurbished unit if the claim is accepted.

The store would have given you a replacement in a brown box in most cases,

It should be the same model, color, and storage capacity as the one you submitted.

If it is, then that is your replacement, and you just need to have your service provider set up service on it.

Your repair process is complete at that point. And whatever happens to your other device is no longer relevant.

I have a feeling you are misinterpreting what happened.

Do you have a case number or service ticket number? If your unit is in for evaluation or repair, you were given a receipt and the number is on the receipt. In other words, what does the receipt say?

The chip is your SIM card which on an iPhone only contains information about your cellular plan. It does not contain photos, music videos and never has.

No offense but something is fishy in your posts. I’m a former Apple Store Manager. I know how stores operate, Genius Bar appointments work and the repair system works. Either you were given a receipt with the repair ticket number or your story is fanciful. Continuing a discussion here serves no purpose and you need to pursue the matter with the store management or Apple Corporate.

Corporate Address

Apple

One Apple Park Way

Cupertino, CA 95014

(408) 996–1010

So, you’re in Canada. Have you spoken to one of the store managers?

What Apple Store gave you the loaner? Is your contact to Apple Support via the store or online or via phone call?

damarius65 wrote:

I only got back my memory card from the old damaged phone

iPhones don't have memory cards.