Problems with reboots and freezes on iphone 16 - response from tech service

So for the second time tonight I talked to a tech support manager and discussed the continued freezing and rebooting of the iphone16. Josh first said there were no such problems as they had been fixed with a previous update. When I pushed back he said 'oh there is something that I hadn't seen so maybe there is something coming. Maybe it's in the newest update." It's not as I had already updated my phone today. My phone rebooted every 3 minutes today. This is a phone I use for work and that didn't make me very productive today. Mr Josh then said 'well use your phone the best you can and wait for an update'. Really? The best I can? It simply is not working.


[Edited by Moderator]


iPhone 16 Pro Max, iOS 18

Posted on Dec 12, 2024 8:27 PM

Reply
1 reply

Dec 23, 2024 2:39 AM in response to bmnDC

Here are some common solutions you can attempt:


  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
  3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  4. Make sure you have the latest updates installed. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
  5. You still see a black screen after charging, force restarting, following the steps in this article.
    1. You see a black screen, but you can hear alerts, sounds, and vibrations.
    2. The screen remains black, but the device chirps when you unmute it and connect it to power.
    3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    4. You can't force your device to restart because a button is broken or stuck.
    5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    6. Contact Apple Support to set up service if you have any of the above issues:
  6. Please follow the steps in the following Apple Video for support with this issue:



If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.


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Problems with reboots and freezes on iphone 16 - response from tech service

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