MacBook Pro 2017 stuck in boot loop upgrading from High Sierra after kernel panic

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Level 1

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MacBook Pro 2017 stuck in boot loop upgrading from High Sierra after kernel panic

My son's laptop had a kernel panic yesterday. We booted in safe mode with no problems, and took all steps to fix but it still had the kernel panic and wouldn't start up unless in safe or recovery mode.

Booting in recovery mode only worked with command +R, no other options would load past entering wifi password, just had a spinning globe.

Tried an NVRAM and SSD reboot but neither of these worked.

Went through disc utilities, all were fine, but reinstalling macOS wouldn't work - kept getting the "recovery server can not be contacted - I believe because High Sierra is out of date (tried work arounds for this but they wouldn't work)?

I've downloaded Catalina and tried to upgrade the OS in safe mode, but now its stuck in a boot loop - maybe because the laptop won't start (re kernel panic) in regular mode.

I'm now at a loss..

Any suggestions welcome!

[Re-Titled by Moderator]

Posted on Dec 14, 2024 4:56 PM

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Answer 1

Top-ranking reply

Owl-53

Level 10

111,255 points

Dec 15, 2024 1:44 AM in response to Conquest1

Kernel Panics are usually associated with either a Hardware Failure or some a Third Party Extension installed and used on the computer

As the computer will boot in Safe Mode, this would be a good indicator of a Third Party Extension.

To avoid a session of Q&A, Q&A and Q&A

Download the Application Etrecheck ( External Link ) directly from the Developer.

This is a Diagnostic Tool that makes no changes to the computer.

It makes a coherent and readable inventory of both the Hardware and Software used on the computer

The application is free or paid for added features.

The Report will Not Reveal Any Personal Information.

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon <<<<

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Answer 2

Owl-53

Level 10

111,255 points

Dec 15, 2024 6:59 AM in response to Conquest1

You have certainly done a lot of good work these far 👍

At this point in trouble shooting, remotely

I am leaning towards a visit to an Apple Genius Bar or Certified Apple Service Centre

Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions

Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer

Other location Call Centres

Contact Apple for support and service

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Answer 3

Conquest1 Author

Level 1

4 points

Dec 15, 2024 5:23 AM in response to Owl-53

Thanks so much for the response. The laptop won't start in safe mode anymore (ever since I began the update), so I can't do the above request. I also can't access the kernel panic log anymore, I thought we had a copy on a different device but its lost.

I did manage to find a workaround to open in internet recovery, but its still stuck and not progressing for about 13 hours

I appreciate your help. Please let me know if you have any other suggestions.

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MacBook Pro 2017 stuck in boot loop upgrading from High Sierra after kernel panic

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