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Cannot Turn off 'Find my iPad' to reset

When I go to 'Fine My iPad' settings and toggle off the setting and leave, it will reset back to being on. Secondly when I try to reset the iPad, I make it to the section to turn off 'Find My' by typing in my Apple id password and it just greys out and does not move forward.


I have restarted my iPad multiple times, took the iPad off of the 'Find My' app via icloud on my desktop, and confirmed I am using the correct password. I do not know how to move forward. Thank you for any and all help.

Posted on Dec 15, 2024 1:24 PM

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Dec 15, 2024 4:27 PM in response to DJohsnon1

Try a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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Dec 15, 2024 3:10 PM in response to DJohsnon1

Check your ScreenTime restrictions:

Settings > ScreenTime > Content & Privacy Restrictions > [Allow Changes To] Accounts - set to Allow


If a ScreenTime Passcode has been set, this may need to be removed:

Settings > ScreenTime > Change ScreenTime Passcode > Turn Off ScreenTime Passcode

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Dec 15, 2024 3:51 PM in response to DJohsnon1

If your iPad is "supervised" or centrally managed by an MDM platform - as is common with Business/Enterprise owned devices? If yes, then a restrictive policy may have been applied.


Similarly, if any Parental Controls have been applied to your iPad, then this may restrict your ability to change key settings.

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Cannot Turn off 'Find my iPad' to reset

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