iphone15 running ios 18.2, wifi calling isnt working

I have an iphone15 running ios 18.2. wifi calling isn’t working, and under WiFi calling page, “update emergency address” isn’t shown. The carrier is Spectrum; an hour later they exhausted their tools and confirmed that from their side, everything is setup.

-Settings

-cellular

-WiFi calling

-WiFi calling on this iPhone (toggle on)

- “enable WiFi calling” page (cancel or enable —> enable)

- pop up stating “WiFi calling To allow Wi-Fi calling on this account, contact Spectrum”.

Click ok, and WiFi calling radio button is back to being unchecked.

i have restarted the device multiple times, and reset network (but this network has previously worked)




iPhone 15, iOS 18

Posted on Dec 16, 2024 8:40 AM

Reply
6 replies

Dec 20, 2024 1:56 AM in response to ThomTee

I have the same problem. It is 18.2 that is the issue stupidly I upgraded our phones two weeks ago to 16 pros and updated the software on mine to 18.2 but left my wife on 18.1.1 for a week and no issues on her phone. My phone however does not make or receive calls (three signal but great here so WiFi vs calling is needed). I have spoke to Appel support and they have been looking at it for over a week now and no answers. They did us the logging system to record me trying to make a call all the way up to it failing to see why the issue is there. In the meantime, I have gone to using my wife's old phone on 18.1.1 and works a treat. It is 18.2 that is causing the issue

Dec 19, 2024 10:06 AM in response to markov555

Have you talked to your carrier? I’m wondering if they have any insights on the issue.


This issue has been reported a few times in the community, but there have been multiple possible solutions including removing VPN, carrier issue and unresolved. There were some that reported installing iOS 18.2 resolved the issue. Now we have some saying 18.2 may have caused the issue.


If the basic troubleshooting of forced restart and resetting network settings don’t resolve the issue, next step would be a clean install of iOS and don’t install any third party software.


Id talk to the carrier first because they may have a resolution by now.

Dec 19, 2024 9:12 AM in response to ThomTee

I also have exactly the same problem. iPhone 14 Pro Max. Wifi calling worked before 18.2, and doesn't now - apart from other mobiles on the same wifi network, strangely.


My wife has same iPhone settings & mobile network, didn't upgrade her ios - and hers works well still. I have no mobile signal at home, so this is a major issue for me! I've reset network settings to no avail.

Any ideas, please? Thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone15 running ios 18.2, wifi calling isnt working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.