My emails are going to the promotions folder after iOS 18.2 update

it doesn’t show how many emails. i missed tons of important emails on the first day. plus emails i sent out were hidden to others. My emails went into their promotion folder.


[Edited by Moderator]

iPhone 13

Posted on Dec 17, 2024 1:42 PM

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Posted on Dec 22, 2024 2:50 PM

Lawrence Finch wrote:


MASICHICK wrote:

The 18.2 update has totally ruined email. It is making it impossible to know if I am seeing all my essential emails as it is categorizing them in a very confusing way. If I am travelling or at work without access to my desktop -I am definitely going to miss important emails. I hate this feature and cannot find a way to opt out of it.
Turn off categorization: Open Mail, tap on the ⋯⃝ in the upper right, and check List View.

Yep! Problem solved. The solution has been provided many times, yet instead of reading to find the answer, some think that posting the same question is the answer. Once again you have provided the correct solution.

138 replies
Question marked as Top-ranking reply

Dec 22, 2024 2:50 PM in response to Lawrence Finch

Lawrence Finch wrote:


MASICHICK wrote:

The 18.2 update has totally ruined email. It is making it impossible to know if I am seeing all my essential emails as it is categorizing them in a very confusing way. If I am travelling or at work without access to my desktop -I am definitely going to miss important emails. I hate this feature and cannot find a way to opt out of it.
Turn off categorization: Open Mail, tap on the ⋯⃝ in the upper right, and check List View.

Yep! Problem solved. The solution has been provided many times, yet instead of reading to find the answer, some think that posting the same question is the answer. Once again you have provided the correct solution.

Jan 5, 2025 12:56 PM in response to pjpq

Yes. I see what you are saying.

I have multiple email addresses.

you have to do it for every different inbox.

i was doing it for all mailboxes and it didn’t work. Once I turned off categories for each separate inbox it worked for all my personal account, Gmail account and iCloud inbox

hope this help.

I was frustrated also!!!



Turn off categories

  1. Go to the Mail app  on your iPhone.
  2. In an inbox, tap  at the top of the screen on each different inbox , then choose List View.


Feb 19, 2025 12:16 AM in response to ET2460

ET2460 wrote:

That still doesn’t work. Let me characterize them as I see fit. Don’t do it for me.

It’s all covered here→Use categories in Mail on iPhone - Apple Support


Specifically:


Turn off categories

Tip: You can quickly view all emails in an inbox. Swipe left on the categories at the top of the inbox to open All Mail.

  1. Go to the Mail app  on your iPhone.
  2. In an inbox, tap  at the top of the screen, then choose List View.


Dec 22, 2024 2:15 PM in response to MASICHICK

MASICHICK wrote:

The 18.2 update has totally ruined email. It is making it impossible to know if I am seeing all my essential emails as it is categorizing them in a very confusing way. If I am travelling or at work without access to my desktop -I am definitely going to miss important emails. I hate this feature and cannot find a way to opt out of it.

Turn off categorization: Open Mail, tap on the ⋯⃝ in the upper right, and check List View.



Feb 10, 2025 8:22 AM in response to clm.writer

clm.writer wrote:

Ironically, the iOS Mail app isn't on the link for product feedback - perhaps apple don't want their mailbox to explode. I went to leave feedback about the categorisation with apps, which I hate and wished I'd not updated my phone.

As it is a built in iOS feature, use iOS for product feedback.


While you can certainly leave feedback, you could just turn off categorization and also the avatars if you want to, which puts the mail app back to where it was previously.

Feb 14, 2025 8:13 AM in response to Britgirl007

What works for me is to just tap on of the top bubbles, e.g. Primary, and it switches to "All Mail".


Or, if you want this to permanently go away - basically restore how Mail was before the 18.2 update, do this:


A. Tap on the Menu icon in the top corner:


B. Then select List View


It will switch back to the usual view without the Categories on the top.


Hop this helps 😀




Feb 14, 2025 1:06 PM in response to mattandniesha

mattandniesha wrote:

I have the same issue. Several emails are not displaying at all in mail, they don’t appear in any of the categories listed, yet when I search them they appear. mail is broken!😞

You have the same issue, but you didn’t read any of the 8 pages of the thread you just added to, which will tell you what to do to change the behavior. It’ all covered here→Use categories in Mail on iPhone - Apple Support


Specifically:


Turn off categories

Tip: You can quickly view all emails in an inbox. Swipe left on the categories at the top of the inbox to open All Mail.

  1. Go to the Mail app  on your iPhone.
  2. In an inbox, tap  at the top of the screen, then choose List View.



Jan 14, 2025 7:06 AM in response to mrpetew

mrpetew wrote:

New email is dreadful have missed so many important emails now have to check all those icons ,

Or you could just turn off Categories and go back to the old list viewl


please change it everyone I know who has updated hates it what a waste of time

I don't. But again, if you don't like Categories, go back to the list view. You can do that yourself. Tap on the three dots in the upper right corner. Select List View. Have one less thing in your life to be angry about.


Feb 26, 2025 10:18 AM in response to jvaughan01

jvaughan01 wrote:

This update completely ruined email. Needs to be changed asap

To remove the icons in the list view:


  • Open Settings
  • Tap Apps
  • Tap Mail
  • Turn off Show Contact Photos
  • Optionally, turn off Summarize Message Previews


To turn off Categories:


  • Open the Mail app
  • Tap on an inbox
  • Tap on ⋯⃝ in the upper right
  • Tap to check List View


These 2 steps will return the Mail app to the way it previously worked.

Dec 17, 2024 1:50 PM in response to Britgirl007

Britgirl007 wrote:

it doesn’t show how many emails. i missed tons of important emails on the first day. plus emails i sent out were hidden to others. My emails went into their promotion folder. Apple! stay out of my bloody emails.

If you don't like the categories (I think they're fantastic), turn them off. Tap on the three dots in the top right corner of the Inbox. Select "List View".


I often find that I like things better if I take the time to learn how to use them.

Jan 5, 2025 12:57 PM in response to Britgirl007

Yes. I see what you are saying.

I have multiple email addresses.

you have to do it for every different inbox.

i was doing it for all mailboxes and it didn’t work. Once I turned off categories for each separate inbox it worked for all my personal account, Gmail account and iCloud inbox

hope this help.

I was frustrated also!!!



Turn off categories

  1. Go to the Mail app  on your iPhone.
  2. In an inbox, tap  at the top of the screen on each different inbox , then choose List View.


Feb 23, 2025 9:01 AM in response to SisterNancy

SisterNancy wrote:

I HATE THAT MY EMAIL IS BEING SEPARATED INTO CATEGORIES! How do i stop it????

Repeating the post just before your post in this 8 page thread:


It’s all covered here→Use categories in Mail on iPhone - Apple Support


Specifically:


Turn off categories

Tip: You can quickly view all emails in an inbox. Swipe left on the categories at the top of the inbox to open All Mail.

  1. Go to the Mail app  on your iPhone.
  2. In an inbox, tap  at the top of the screen, then choose List View.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My emails are going to the promotions folder after iOS 18.2 update

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