Level 1

30 points

Windows 11 pc Apple devices does not detect iPhone 15

I changed from iTunes to Apple Music and Devices on my windows 11 laptop (24h2) a few weeks ago and it worked fine. A few days ago Apple devices stopped detecting my iPhone so I cannot sync, although file explorer does see the iPhone and I can open all the photo files on the iPhone on the laptop.

I have tried all the fixes I can find on the internet:

Different cables
Different USB ports
Restart iPhone and laptop
Update all Apple drivers on Device Manager (none had available updates)
Reinstall Apple devices from MS store

Does anyone have any ideas before I revert to iTunes in the hope that this might detect the iPhone?

Windows, Windows 11 (26100)

Posted on Dec 19, 2024 7:40 AM

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25 replies

Mar 1, 2025 1:07 AM in response to pauldore

I propose a new term for that behaviour: logrolling.

My reply would be: "It’s not my job to sort out incompatibilities between Apple and Microsoft for a product that Apple produces and that Microsoft endorses by putting it on the Microsoft store. Fixing that is Apple's job, so I'm referring YOU and Apple’s developers to Microsoft. Let me know how it goes. By the way… has anyone there even *heard* of social media?"

gotvet

Level 1

38 points

Dec 23, 2024 6:06 AM in response to pauldore

Hmmm…then perhaps a recent update? I am hoping that you will post anything that results from contacting Microsoft. Thank you for the update.

Dec 23, 2024 9:23 AM in response to pauldore

I also have this issue with an Apple iPod shuffle - which worked fine until the recent update to Apple devices on Windows 11 (Apple Devices 1.5.2.58 (1.1282.14849.0) - updated 21 Dec 24)

Dec 23, 2024 9:26 AM in response to tollbridge

i.e. I think that is an update to Apple Devices which is at fault - not the update to Windows which was a while ago for me as well.

pauldore Author

Level 1

30 points

Dec 23, 2024 10:33 AM in response to tollbridge

Ref my first mail, I also installed Apple devices on my wife’s Windows 10 laptop.

It detects both my iPhone and my wife’s’ iPhone no problem. My Windows laptop won’t detect either.

pauldore Author

Level 1

30 points

Dec 23, 2024 11:38 AM in response to pauldore

I went through Microsoft support who went through the same steps that Apple recommended with no success. At the end they recommended that I contact Apple support. I really enjoy playing ping pong

gotvet

Level 1

38 points

Dec 28, 2024 2:19 PM in response to kollstrom

I might be having a moment of fog-brain, but how do you “uninstall iPod support from Windows 11 programs and apps”?

pauldore Author

Level 1

30 points

Dec 29, 2024 12:34 AM in response to kollstrom

Kollstrom, worked like a charm. Thanks so much for posting the solution you found

pauldore Author

Level 1

30 points

Dec 30, 2024 12:51 AM in response to kollstrom

Thanks for posting the solution Kollstrom, worked great

Dec 28, 2024 1:28 PM in response to pauldore

The resolution for me - after several days of frustration - was to uninstall iPod Support from Windows 11 Programs and Apps. Didn't even have to restart; Apple Devices found my iPhone immediately :)

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Windows 11 pc Apple devices does not detect iPhone 15