New iPad mini stuck while software update

while setting up new mini I pushed update software. The sign comes up on screen , nothing happens. Can’t cancel, there’s nothing else on screen so I can’t get into settings.


[Re-Titled by Moderator]

iPad, iPadOS 16

Posted on Dec 22, 2024 10:31 AM

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Question marked as Top-ranking reply

Posted on Dec 22, 2024 10:42 AM

There is a known issue - sometimes encountered when setting-up a new (unused) iPad and updating to iPadOS 18.x. You will need to interrupt the stalled process with a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




After restarting the iPad, allow the new iPad to complete initial setup and software update without attempting to transfer data, or restoring a backup, to the new device. Instead, simply set-up using your AppleID (now known as your Apple Account).


When the update process has completed, reset the iPad - and THEN perform the transfer/restore if required:

Settings > General > Transfer or Reset iPad > Erase All Content & Settings

1 reply
Question marked as Top-ranking reply

Dec 22, 2024 10:42 AM in response to Ejstrunk

There is a known issue - sometimes encountered when setting-up a new (unused) iPad and updating to iPadOS 18.x. You will need to interrupt the stalled process with a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




After restarting the iPad, allow the new iPad to complete initial setup and software update without attempting to transfer data, or restoring a backup, to the new device. Instead, simply set-up using your AppleID (now known as your Apple Account).


When the update process has completed, reset the iPad - and THEN perform the transfer/restore if required:

Settings > General > Transfer or Reset iPad > Erase All Content & Settings

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New iPad mini stuck while software update

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