Lloyds Bank app authentication issue on iPad Air 2

Thanks itunes connect.

I am happy to confirm that this method worked for me.

Scanning the QR code from the Lloyds Bank Website allowed me to 'UPDATE' the app, which now works.

When I initially checked the Lloyds Banking App directly in the App Store, it didn't offer the option to update, only open, so I guess the updated version is currently only available via the Lloyds Bank Website.

This will probably will be sorted in the App Store over the coming days.

I hope other users have the same luck.

I signed on to internet banking on the website and then followed the invitation to use the app. It meant signing in anew but it all now works perfectly again. This was only possible after January 6th.

Hi Spoke to someone sensible at lloyds - it appears they are aware of a problem & a fix is scheduled for 6th Jan

Yes, have now been able to access accounts via app on my iPad. Needed to “re register” via website but all appears to be in order now.

@Tested321

Scanning the QR code using an iPad or iPhone from the Lloyds Bank website on a computer browser should take you to the following screen, giving you the opportunity to 'UPDATE' the app.

If the device is already up to date, you'll see 'OPEN' at the top instead.

Oldwils wrote:

Contacted Lloyds about bank app on my iPad 3 weeks ago and they said it was a browser issue. Today 6/1/2025 it’s still not been fixed. Tried 10 times to log into my bank and ten times it cuts out. It worked before they updated it with white snow falling. All my other bank apps work so I guess I’ll be going to another bank as in this day and age it should have been fixed as soon as they knew it was a browser problem.

If the Lloyds Banking App isn't working for any reason, as you are already registered for Internet Banking, you can simply and easily perform your banking by signing-in using a web browser from any computer:

https://www.lloydsbank.com/help-guidance/everyday-banking/getting-online/log-on.html

LuludelaRhodes wrote:

Mine still won’t open on my iPad, is anyone else still having problems?

If the Lloyds Banking App isn't working for any reason, as you are already registered for Internet Banking, you can simply and easily perform your banking by signing-in using a web browser from any computer:

https://www.lloydsbank.com/help-guidance/everyday-banking/getting-online/log-on.html

Worked for me after following this earlier post - You have to be registered for Lloyds Internet Banking to use the App. As such, if the App isn't working for any reason, you can simply sign-in using a web browser from any computer:

https://www.lloydsbank.com/help-guidance/everyday-banking/getting-online/log-on.html then download the app from this sign in way.

You have to be registered for Lloyds Internet Banking to use the App. As such, if the App isn't working for any reason, you can simply sign-in using a web browser from any computer:

https://www.lloydsbank.com/help-guidance/everyday-banking/getting-online/log-on.html

Contacted Lloyds about bank app on my iPad 3 weeks ago and they said it was a browser issue. Today 6/1/2025 it’s still not been fixed. Tried 10 times to log into my bank and ten times it cuts out. It worked before they updated it with white snow falling. All my other bank apps work so I guess I’ll be going to another bank as in this day and age it should have been fixed as soon as they knew it was a browser problem.

That’s an old fashioned way. The whole idea is to use your fingerprint as it’s more secure than looking for mem info password etc etc.

Spoken to someone today at Lloyds

they need to update app

27-1-25 target date

until then no access to personal or business app on iPhone.

I’ll be moving banks before then !

Thanks really appreciate that I’ve been unable to use my app on my iPad for a few days now I’ve deleted it several times but still didn’t work properly but it works great on my iPhone look forward to it being sorted thank you