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User profile for user: Bill Rising
Bill Rising Author
User level: Level 2
254 points

Apple Pay not working on my Mac (cont.)

I wanted to continue the discussion here


Apple Pay not working on my Mac - Apple Community


but the thread has been closed for new comments.


I cannot get Apple Pay to work on a particular site. I've tried most of the suggestions above, except for turning FileVault off and back on (it would take forever to reencrypt everything):


Booted into Safe Mode

Tried using Apple Pay on another account

Tried moving the window around


All failed while processing (never got to thumb print), ending with 'Payment not completed'.


I also tried turning off 'Hide IP address' and 'Prevent cross-site tracking' in Safari's preferences, to no avail.


Went to http://applepaydemo.apple.com , and Apple Pay worked fine.


My feeling is that the problem is with the website, as it uses nonstandard methods for logging in and taking payment (separate sorta popup windows). It's one of the few sites I've seen where 1Password 7 cannot fill in any fields for anything, be it login or credit card information.


I asked the people I was trying to pay if they had heard anyone else say anything about Apple Pay failing, and they said 'No'.


So... what other troubleshooting could I do? I tried looking for obscure messages somewhere in the Console, but couldn't find anything useful.


When I tried to use Firefox, the Apple Pay button did not appear on the site. Ugh.


I'll go pay now by entering in everything manually, but I'm just wondering for future reference.


I'm using a MBP late 2017 running the latest macOS it can use (Ventura 13.7.2), and Safari 18.2.

MacBook Pro 15″

Posted on Dec 23, 2024 12:04 PM

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5 replies
User profile for user: Bill Rising
Bill Rising Author
User level: Level 2
254 points

Dec 23, 2024 12:17 PM in response to Jeff Donald

I tried Firefox, and there wasn't even an Apple Pay button.


I turned off 'Hide my IP address', but, alas, hadn't thought to try turning off iCloud Private Relay. Too late for testing on the particular site, now, as I already paid by manually entering credit card info.


I don't use a VPN (and haven't in the past).


So... there will be one more thing to test next year.


Thanks.

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User profile for user: Bill Rising
Bill Rising Author
User level: Level 2
254 points

Dec 24, 2024 10:13 AM in response to Jeff Donald

Not to sound to paranoid, but I avoid all things Google (and Meta).


As for switching mid-purchase, with this site it does not work because of the pseudo-popup window used for the shopping cart. I would have to go through the entire purchase process to get to be in the same state.


I'm just curious about using Apple Pay from my computer. I'm also kinda peeved at the website where all this fails, as their membership renewal page has pretty been a dumpster fire for years. Sadly, after this year's update to it, it still is so strange and violates so many user interface guidelines, that it doesn't surprise me that Apple Pay fails on it.


I kinda hoped to send a long list of debugging and tracing attempts to the vendor that supplies the website, so that their site was not a fountain of aggravation.


Thanks, though for all the help, esp. on the past thread that this one attempts to continue.

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Apple Pay not working on my Mac (cont.)

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