Yesterday, a long rectangle appeared on my 2020 Macbook Air. It is 2 inches wide and around 7 inches long. I saw an earlier post about this and was wondering if anyone knows what the problem is? Thank you.
[Re-Titled by Moderator]
MacBook Air 13″, macOS 15.2
Because this anomaly does not show up in a screenshot, the indication is that it's not a product of the graphics processor but more likely a problem with the LCD panel or the cable or connector to it. It's a hardware problem, not software. You should take the computer in to be evaluated by a qualified tech.
You can make a Genius Bar appointment for hardware service using this link: Contact Apple for support and service - Apple Support
Get your Mac repaired and see how much will it cost: Mac Repair & Service - Apple Support
Call Customer Support (800) MY–APPLE (800–692–7753) or on line /getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Because this anomaly does not show up in a screenshot, the indication is that it's not a product of the graphics processor but more likely a problem with the LCD panel or the cable or connector to it. It's a hardware problem, not software. You should take the computer in to be evaluated by a qualified tech.
You can make a Genius Bar appointment for hardware service using this link: Contact Apple for support and service - Apple Support
Get your Mac repaired and see how much will it cost: Mac Repair & Service - Apple Support
Call Customer Support (800) MY–APPLE (800–692–7753) or on line /getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Your screen capture shows nothing like you describe...at least I cannot see it.
If this anomaly does not show in the screen shot you posted here (can you see it?), then it most likely is a hardware issue with the screen that does NOT show in a screen shot. You may wish to take an actual photo of the screen using your phone camera and post that here if it shows the issue.
If the camera photo of the screen shows the issue, it's most likely a hardware fault with the screen and you should contact Apple and set up a Gehius Bar reservation to have it eveluated in a Apple Store.
Genius Bar Reservation and Apple Support Options - Apple
If it's indeed a hardware issue (as I suspect that it is), there is nothing that can be done here in this forum other than guide you to someone that can help you. I suggested in my post above that you make a Genius Bar reservation (which is a free of charge, in-(Apple)store evaluation) to have the device checked. Only Apple will be able to do that.
The participants here are users, just like yourself and have no affiliation with Apple.
Genius Bar Reservation and Apple Support Options - Apple
Are you referring to the area at the top of the window that I've circled in red?
That is the Toolbar for the Firefox web browser.
If you don't usually see this, perhaps it was hidden?
You can turn hiding of the toolbar ON/OFF by right-clicking (control-click) the blank area to the right of the plus sign (+) and select "Hide Toolbars".
Yes, I realized it looked like the screen shot captured but you are correct it did not. It was hard to tell because the gray rectangle was visible on screen. But now I took photo and here is what it looks like. Thanks for all the responses.
Well this is not a helpful site. I know there are previous reports where this has happened to others but I can't find what the problem was. I paid a lot for this MacBook AIr 2020 hardly used it now I have this problem and can't seem to figure it out with out spending more of my hard earned dollars. I even ran hardware diagnostic and nothing found.
A photo is worth a thousand words.
The above photo is what it looks like. Can't seem to get rid of it. Tried rebooting, update, and searches to determine what it is.
The thick shadowy line runs vertical all the way down my computer screen.
What causes a long rectangle to appear on MacBook Air screen?
