iPhone 7 with cracked display shows 'iPhone Unavailable'

**** Sir/Medam,

Before few days my Iphone7 fall down and my Display cracked and touch not working and its automatically take password and its now show IPHONE UNAVAILABLE on display. My important data in my iphone like chats and some scanned document in my iphone.



[Re-Titled by Moderator]

iPhone 7, iOS 15

Posted on Dec 30, 2024 11:17 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2024 12:18 PM

The "unavailable" message typically means you have entered the pass-code incorrectly too many times. If your display is damaged then it is possible it thinks you did that. Get your phone repaired or buy a newer model (with an iPhone 7 I would seriously consider the latter).


For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support

Select your country.


For a cost estimate:

- Scroll down to "Get an estimate"

- Enter the service required

- Enter the iPhone model you have

- Enter the version of that model

- Click "Get estimate"


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."



Note that your data are essentially lost now. You can restore them on your repaired or new iPhone from a backup.

Read this support article to discover how to restore your iPhone, iPad, or iPod touch from a backup --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


3 replies
Question marked as Top-ranking reply

Dec 31, 2024 12:18 PM in response to rankit80

The "unavailable" message typically means you have entered the pass-code incorrectly too many times. If your display is damaged then it is possible it thinks you did that. Get your phone repaired or buy a newer model (with an iPhone 7 I would seriously consider the latter).


For the iPhone Service Answer Center click here --> Choose Your Country or Region - Apple Support

Select your country.


For a cost estimate:

- Scroll down to "Get an estimate"

- Enter the service required

- Enter the iPhone model you have

- Enter the version of that model

- Click "Get estimate"


For instructions on how to get your iPhone, iPad, or iPod touch ready for service click here --> Prepare your iPhone or iPad for service - Apple Support

- "To protect your information and save time, follow these steps before you get service for your device."



Note that your data are essentially lost now. You can restore them on your repaired or new iPhone from a backup.

Read this support article to discover how to restore your iPhone, iPad, or iPod touch from a backup --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 with cracked display shows 'iPhone Unavailable'

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.