Cracked screen leads to unavailable iPhone

My screen cracked and now my IPHONE says its unavailable. how do I unlock it ?




[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Jan 30, 2025 8:39 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2025 8:41 AM

First, make an appointment at your nearest Apple Store’s Genius Bar or an Apple Authorized Service Provider for a screen replacement.


Genius Bar Reservation and Apple Support Options - Apple


Then, please follow one of these two articles based on your case to reset your passcode:


iPhone is running iOS 15.2 or later: If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support


iPhone is running an earlier iOS: If you forgot your iPhone passcode or your iPhone is disabled - Apple Support

3 replies
Question marked as Top-ranking reply

Jan 30, 2025 8:41 AM in response to TNRAG1223

First, make an appointment at your nearest Apple Store’s Genius Bar or an Apple Authorized Service Provider for a screen replacement.


Genius Bar Reservation and Apple Support Options - Apple


Then, please follow one of these two articles based on your case to reset your passcode:


iPhone is running iOS 15.2 or later: If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support


iPhone is running an earlier iOS: If you forgot your iPhone passcode or your iPhone is disabled - Apple Support

Jan 30, 2025 8:41 AM in response to TNRAG1223

First, you need to get your screen fixed so you can input the correct characters. Then -


If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -


Click on the link for instructions on how to reset your passcode without a computer if you have iOS 15.2 or higher.

If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support


Click on the link for instructions on how to reset your passcode using a computer.

If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


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Cracked screen leads to unavailable iPhone

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