iPhone X is not connecting to cellular network (No Service)

Question

iPhone X is not connecting to cellular network (No Service)

Hello,

Recently I've noticed that my phone has been getting weak to no signal although I am situated at home where I usually get 4 bars of signal. It sometimes comes back on for a minute at 4 bars but moments later shows "no service". I've also noticed that it has been burning battery much quicker than usual lately. I have tried the following :

Restarting the phone
Resetting network settings
Erasing the phone and starting again
Reinserting the sim card
Trying another friend's sim card

All to no avail. My friend tried my sim but had no problem receiving signal. Do I need to get it serviced - maybe something relating with the antenna? It doesn't seem worth as it is just an iPhone X

iPhone X, iOS 16

Posted on Jan 1, 2025 8:29 PM

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Answer 1

TheLittles

Level 10

202,805 points

Jan 1, 2025 8:49 PM in response to FellowAppleLover

FellowAppleLover Said:

"iPhone X is not connecting to cellular network (No Service)"

-------

Excellent job troubleshooting!

Troubleshooting "No SOS":

A. Contact your Carrier:

You Cellular Carrier provides you with the service of conferring your SIM card. So, ask them why this may be occurring.

B. Go Here: If you can't Make or Receive Calls on your iPhone - Apple Support

C. Install a Cellular Update:

It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support

D. Update the iOS Using a Computer:

Use my User Tip: Update your iPhone Using a Computer - User Tip
IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update

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Answer 2

Jan 1, 2025 9:39 PM in response to TheLittles

Hello,

Thanks for replying,

I forgot to mention, I have already troubleshooted those.

Turning on and off airplane mode still ends up with "no service"
There is no pop-up in General-> About -> Carrier for updating carrier services (I am assuming it is already up to date) It says 54.0.1 under Carrier
PC running Apple Devices shows that the phone is up to date : 16.7.10 (it is an iPhone X)
I have contacted the carrier a week ago (I'm using Freedom) and they've already conferred with the technical team but they were unable to find a cause.

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iPhone X is not connecting to cellular network (No Service)

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