Last year we cancelled Apple News after we found out my 87 year old mother in law accidently asked for it, and now I see they have been billing me again. I want a complete refund - and there is no way to get hold of anyone - this maze
So not apple. - I want an immediate and full refund for 2024
[Re-Titled by Moderator]
MacBook Air 13″, macOS 12.7
Apple is not here. No one here works for Apple or has access to any user accounts.
Managing auto-renewing subscriptions -
If you want to cancel a subscription from Apple - Apple Support
You might need to scroll down to find the Cancel Subscription button.
Scroll further down the link for instructions for non-Apple devices.
Things about subscriptions;
⁃ Deleting an app does not cancel the subscription.
⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.
⁃ Many subscriptions are set to renew automatically until you cancel them.
⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.
⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.
⁃ An expiration date means the current subscription has been canceled but is available to use until that date.
⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.
If all else fails, check out Apple Subscription Support for articles and contact options;
https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208
Ask for a refund -
Request a refund for apps or content that you bought from Apple - Apple Support
M1 Mac mini, macOS 15.2; Watch, series 10 GPS-only, watchOS 11.2; iPhone 16, iOS 18.2; TV 4th Gen, tvOS 18.2; HomePods, audioOS 18.2 and Airport Express w/ Airplay 2
Apple is not here. No one here works for Apple or has access to any user accounts.
Managing auto-renewing subscriptions -
If you want to cancel a subscription from Apple - Apple Support
You might need to scroll down to find the Cancel Subscription button.
Scroll further down the link for instructions for non-Apple devices.
Things about subscriptions;
⁃ Deleting an app does not cancel the subscription.
⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.
⁃ Many subscriptions are set to renew automatically until you cancel them.
⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.
⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.
⁃ An expiration date means the current subscription has been canceled but is available to use until that date.
⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.
If all else fails, check out Apple Subscription Support for articles and contact options;
https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208
Ask for a refund -
Request a refund for apps or content that you bought from Apple - Apple Support
M1 Mac mini, macOS 15.2; Watch, series 10 GPS-only, watchOS 11.2; iPhone 16, iOS 18.2; TV 4th Gen, tvOS 18.2; HomePods, audioOS 18.2 and Airport Express w/ Airplay 2
Unwanted Apple News subscription renewal for elderly family member
