I’ve now been blocked for a second time, and the most frustrating part is that the first time it happened, I wasn’t even given a reason. The rep simply mentioned that they “refreshed something” on their end and advised me to call back and reference my account’s notes—without any mention of it being due to spam or that there was only a one-time unblocking.
I’ve seen multiple posts, including TikTok, where people have shared that their iMessage just started working again randomly. When I spoke with one rep, they stated that this isn’t an Apple issue, but rather a problem with the carrier placing the number on a blocked list. If that’s the case, I’d like the chance to contact the carrier(s) myself to verify that I wasn’t flagged for sending spam.
This has been ongoing since the beginning of the year, and I just needed to vent while also hoping for a resolution—not just for myself, but for everyone dealing with this unfair situation. We shouldn’t be penalized because advisors and senior advisors fail to properly explain the issue, its risks, or the supposed one-time unblocking policy.
To some, this might just be an iMessage issue, but Apple is interfering with people’s livelihoods. I’ve had the same number for 22+ years, and most of our household uses Apple devices. I’ve followed every proper channel, called support repeatedly, and yet, here we are. This process needs to change.