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I am using big sur on a macbook. When I try to delete a screenshot, it tells me that i do not have permission, it asks for my password, so I fill it in and it still fails. This has never happened before, do you have any suggestions please?




MacBook Air 13″, macOS 11.7

Posted on Jan 5, 2025 2:28 AM

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Question marked as Top-ranking reply

Posted on Jan 5, 2025 9:27 AM

macissues1 wrote:

I am using big sur on a macbook. When I try to delete a screenshot, it tells me that i do not have permission, it asks for my password, so I fill it in and it still fails. This has never happened before, do you have any suggestions please?




Verify your current Big Sur is macOS 11.7.10


Keep your Mac up to date - Apple Support



To trouble shoot further you can:


—A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support


This will tell you if it a universal issue or isolated to your user/admin account. 




1 reply
Question marked as Top-ranking reply

Jan 5, 2025 9:27 AM in response to macissues1

macissues1 wrote:

I am using big sur on a macbook. When I try to delete a screenshot, it tells me that i do not have permission, it asks for my password, so I fill it in and it still fails. This has never happened before, do you have any suggestions please?




Verify your current Big Sur is macOS 11.7.10


Keep your Mac up to date - Apple Support



To trouble shoot further you can:


—A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support


This will tell you if it a universal issue or isolated to your user/admin account. 




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