I bought my new Apple Watch 10 with trade in on 22/12 (Sat) and sent the old watch out on 23/12( Mon) with AUSPOST, but in my Apple Store account didn’t update the trade in process when I had already follow all the instruction that Apple gave. The parcel update date only till 31/12, but Apple sending email and said haven’t received any update about the parcel have been sent on 3/1/2025 Who can I contact?
Apple Watch Series 10, watchOS 11
From Apple's Trade-in page:
How long does the online trade-in process take?
Generally it takes 2 to 3 weeks. Your trade-in device needs to be sent to us within 14 days of when you receive your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit or gift card. It may take 3 to 5 business days for your credit to be processed.
For further information including a link to track your status, see the FAQ on this page:
If you have further questions, contact Apple Store support.
Regards.
From Apple's Trade-in page:
How long does the online trade-in process take?
Generally it takes 2 to 3 weeks. Your trade-in device needs to be sent to us within 14 days of when you receive your new device. The sooner we receive your trade-in, the sooner we can verify its condition and process your credit or gift card. It may take 3 to 5 business days for your credit to be processed.
For further information including a link to track your status, see the FAQ on this page:
If you have further questions, contact Apple Store support.
Regards.
Trade in Apple Watch during Christmas online
