I can not download Catalina via App Store - error: macOS Catalina failed to download, Please try again using the Purchased page

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I can not download Catalina via App Store - error: macOS Catalina failed to download, Please try again using the Purchased page

Hello,

I would like to upgrade my MacBook Pro (Retina, Mid 2012) from HighSierra to Catalina, but I can not start download / installer from App Store. I tried to use link How to download and install macOS – Apple Support (UK) -> "Use the App Store" and I select Catalina 10.15. Link opens App Store with Catalina and when I try to download OS then it fails with error "macOS Catalina failed to download, Please try again using the Purchased page". But I do not have Catalina in Purchased page.

Please, do you have any hint?

Thank you.

MacBook Pro 15″, macOS 10.13

Posted on Jan 7, 2025 11:15 AM

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Answer 1

Jan 12, 2025 9:14 AM in response to kiret47

Because the file system format changes, jumping directly to Catalina may be too far, too fast.

try to find and download the next version is sequence, Mojave.

Most older versions of macOS are "put away" so that you don't make a mess of your Mac by accident. Instead, use the link in the article sited below from the section, "Use the App Store". this is a pull quote from that article:

Use these links to find macOS in the App Store. If these links don't work as expected, try again using Safari, which is in your Applications folder.

Click the Get button in the App Store to begin downloading. Software Update might open and ask you to download from there.
After downloading to your Applications folder, the installer opens automatically. Follow the onscreen installation instructions. Or quit without installing to leave the installer in your Applications folder for later use.

from:

How to download and install macOS - Apple Support

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