I can't turn off Find My iPhone

When I try to deactivate the option on the phone, it doesn't work, and when I log in from the website, I get this message:

"Cannot remove the iPhone. Do you want to prepare it for trade-in or repair?

This iPhone is associated with your Apple account and cannot be removed while it is online, but you can prepare it for trade-in or repair."

I just want to reset my phone from the Mac, but for that I need turn off Find My Iphone

iPhone 16 Pro, iOS 18

Posted on Jan 11, 2025 4:17 AM

Top-ranking reply

Level 10

433,338 points

Posted on Jan 11, 2025 4:45 AM

Find My requires a stable internet connection to disable. Ensure your iPhone is connected to Wi-Fi or cellular data.

If Screen Time is enabled, it might prevent changes to Find My settings.
Go to Settings > Screen Time > Content & Privacy Restrictions, and ensure there are no restrictions on account changes.

View in context

Similar questions