Request for Refund on Ling Subscription

Dear Apple Support Team,




I am writing to follow up on my previous refund request for a Ling subscription, which was accidentally charged to my account. I would like to explain the situation in more detail to ensure it is properly understood:


1. I downloaded the Ling app, thinking it offered a free trial.


2. After realizing it required a paid subscription, I immediately uninstalled the app without intending to proceed with the subscription.


3. Despite this, I was charged $79.99 after a few days, which was unintentional.




I have already canceled the subscription and followed all the steps provided by the Ling app’s support team, who confirmed that refunds for iOS purchases are solely managed by Apple. They also directed me to use the ‘Report a Problem’ platform.




I understand that refund approvals depend on Apple’s guidelines, but this charge was genuinely a mistake, and I did not use the subscription at all. I kindly ask for your assistance in reviewing this case again, as I believe it is eligible for a refund under the circumstances.




Thank you for your understanding and support. Please let me know if you require any further information to process this request.




Best regards,


Meri

iPhone 14 Pro, iOS 18

Posted on Jan 12, 2025 1:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2025 1:21 AM

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.



Hence, some of the following links which are relevant to your query may help you:


  1. Third-party apps and their behavior - How to contact an app developer - Apple Support
  2. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service


Similar questions

4 replies
Question marked as Top-ranking reply

Jan 12, 2025 1:21 AM in response to meri213

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.



Hence, some of the following links which are relevant to your query may help you:


  1. Third-party apps and their behavior - How to contact an app developer - Apple Support
  2. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service


Jan 12, 2025 1:20 AM in response to meri213

Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on the App Store or billing --> Request a refund for an App Store or iTunes Store
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 



Ever accidentally buy something in an app or online? It happens to the best of us! Here are some ways to prevent it, depending on whose device you're using:


On Your Device:

  • Guided Access for iPhone, iPad, and iPod touch: This handy feature lets you lock your device into a single app and restrict certain areas of the screen. This is perfect for when you want to hand your phone or tablet to a child for them to play a game without worrying about them accidentally making purchases.Use Guided Access on iPhone - Apple Support


On Your Child's Device:




Jan 12, 2025 1:19 AM in response to meri213

I contacted the support team of the app (Ling), and they informed me that since the subscription and payments are managed by Apple, I need to contact Apple Support directly for assistance with my refund request.




I unintentionally subscribed to the Ling app and canceled it right after realizing the mistake. However, I was still charged, and my refund request was denied through the “Report a Problem” platform. The app’s support team suggested that I ask Apple Support to review my case again.




Could you please help me further with this matter? I truly appreciate your assistance.




Thank you!




Best regards,


Meri

Jan 13, 2025 1:00 AM in response to meri213

I contacted the support team of the app (Ling), and they informed me that since the subscription and payments are managed by Apple, I need to contact Apple Support directly for assistance with my refund request.




I unintentionally subscribed to the Ling app and canceled it right after realizing the mistake. However, I was still charged, and my refund request was denied through the “Report a Problem” platform. The app’s support team suggested that I ask Apple Support to review my case again.




Could you please help me further with this matter? I truly appreciate your assistance.




Thank you!




Best regards,


Meri

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Request for Refund on Ling Subscription

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