Face ID not available on iPhone

FACE ID NOT AVAILABLE TRY SERVICE


[Re-Titled by Moderator]

iPhone XS Max, iOS 18

Posted on Jan 12, 2025 3:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2025 3:57 PM

There may be something wrong with your TrueDepth camera. Please view the following articles. ⇢ 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store or Apple Authorized Service Provider for diagnostics. ⇢ 


Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Jan 12, 2025 3:57 PM in response to KOFODU

There may be something wrong with your TrueDepth camera. Please view the following articles. ⇢ 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store or Apple Authorized Service Provider for diagnostics. ⇢ 


Genius Bar Reservation and Apple Support Options - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID not available on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.