Every trouble shooting trip has not worked. Rebooting last for about five minutes then back to shutting it off. The keys “e” “d”and “c” quit responding. Sometimes the “w” and “s” joins the party. C
[Re-Titled by Moderator]
iPad Air, iOS 12
Your description would strongly suggest that the keyboard has developed a hardware fault. As the vast majority of keyboards cannot be repaired, your only likely option is to replace the defective keyboard.
Your description would strongly suggest that the keyboard has developed a hardware fault. As the vast majority of keyboards cannot be repaired, your only likely option is to replace the defective keyboard.
Thank you for clarification.
Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
This is the internal keyboard on the iPad not an external one.
iPad 4th Gen certain keys not responding on keyboard
