iPhone 11 Frozen, wants to call Emergency Services when trying to hard reset
Good Morning,
We have an iPhone 11 that is suddenly frozen. The touch screen is unresponsive. It happened this morning when my daughter used the flashlight on her phone. The flashlight was stuck on for a bit. It has turned itself off, but the screen is not registering any touches.
She tried to do the reset process where she pushed volume up, volume down, and then held the power button on the right hand side of the phone; however, instead of shutting the phone down and the apple symbol appearing, it tells her to keep pressing the button to call emergency services.
Obviously, she does not want to call 911.
What can she do to restart the phone?
Thanks!