Cannot Connect To Apple Store

Question

defmuse Author

Level 1

19 points

Cannot Connect To Apple Store

I can't seem to find the reason why. I've tried everything that has been suggested online:

System Status page says the App Store is online
My device is connected to the net & working beautifully; I don't have a VPN / 3rd Part Security. Wifi is not being used, as ethernet is connected directly.
I don't have a different network to check with.

Software being used: MACOS Monterey 12.7.5 (on a 2019 iMac 27")
Date + Time are set correctly; tried both, automatically set + manual
I've signed in & out of my the App Store + my Apple Account.

I am not too sure what else to do, and desperately need this to work in order for me to update my Logic Pro X software.

Any help with this would be greatly appreciated. Thank you in advance!

iMac 27″

Posted on Jan 15, 2025 9:33 AM

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Answer 1

Top-ranking reply

hamiltonrrwatch

Level 1

35 points

Jan 15, 2025 5:30 PM in response to defmuse

FYI, my issue was resolved with a call from Apple Support via their Chat help. While screen sharing, they reset my log in credentials, on their end, to allow access to my App Store account.

I had a similar occurrence years ago, when setting up my Apple log-in info. It took no small amount of detective work to fix, but it was ultimately resolved. FWIW, the tech that assisted me today did mention the recent App Store outage was a contributing factor.

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Answer 2

defmuse Author

Level 1

19 points

Jan 15, 2025 9:30 PM in response to defmuse

UPDATE: I spoke to an Apple representative via chat, and he basically said that I have to update my OS (currently using Monterey 12.7.6), as the App Store doesn't work with anything prior to OS13.

Unfortunately, I can't upgrade my OS as I am using softwares (such as Pro Tools, etc.) that don't work with newer OSs; buying newer versions of all these softwares is a lot of money. I can't upgrade my Logic Pro X software either, as it's only available at the App Store.

So, basically, all of us using any OS that's not 13 or higher, are stuck. :(

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Answer 3

Ronasara

Level 6

15,519 points

Jan 15, 2025 11:50 AM in response to defmuse

Thank you. Over the years my wife and I have occasionally been denied access to the App Store when there were no changes to cause it. In those instances it refused our Apple passwords for some reason. We would have to then change the password to restore access. you might trying this to see if it helps.

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